Terms of Sale, Shipping, Return and Cancellation Policies
TERMS OF SALE:
By ordering online through ExtremeHealthRadio.com, you agree that you have read and understand the contents of this page, including our shipping policy, return policy & cancellation policy. If you have any questions at all concerning our policies, please contact us by email or phone before placing your order and we will be happy to resolve any questions you have.
Backordered items are those that are temporarily out of stock at the time your order is processed. We allow our customers to cancel backordered items and receive a refund at anytime. If you decide to cancel a backordered item we will issue a refund by the same method as the original payment. If you decide not to cancel a backordered item, we will ship that item when we receive our next shipment at no additional shipping cost to you. Contact us if you have any questions or concerns.
We process most orders as we receive them and usually ship them the same day. Our shipping and handling fee for most items is a flat rate of $6.95 to addresses inside the continental U.S. Some of our very small or very large items have special shipping fees that are noted where applicable. Shipments to addresses outside the continental U.S. are charged actual shipping fees. In this case, we will contact you with shipping rates and options when your order is processed. We ship orders until 5:00 pm EST M-F, except U.S. holidays. Read our shipping policy in detail below. If you have any questions please contact us.
If by chance our shipping department shows your address to be invalid for any reason, we will attempt to contact you to confirm your correct shipping address. We will attempt to contact you three (3) times before we ship your order to confirm your shipping address. This is to prevent an undeliverable shipment. In the event that we do not receive a response from you to confirm your shipping address after three attempts, we will ship your order to the address you provided. If the address turns out to be invalid, you may be responsible for any additional shipping costs that result from an undeliverable shipment.
SHIPPING WITHIN THE CONTINENTAL U.S.:
You may request any method and speed of shipping you require (additional charges may apply). If you do not request a specific method, we ship packages at our discretion via the United States Postal Service (USPS) 1st Class and Priority,or FedEx. Orders are shipped without delivery signature requirements unless otherwise requested (additional fees apply). When a delivery confirmation/tracking number is provided, we are not responsible for lost or stolen packages if the carrier claims delivery. If you do not receive a package, in which delivery is confirmed by the carrier, we will help you to contact the carrier to try and resolve the issue but we are not liable for a lost package. For additional protection against loss or damage, we recommend you purchase a signature service and/or insurance at the time your order is placed (for an additional fee). Please specify any special shipping instructions (Specific Carrier, Overnight Delivery , 2Day Delivery, Signature Requirement, Insurance, etc.) at the time your order is placed. Additional fees may apply for special delivery requests and delivery to P.O. BOX addresses.
SHIPPING OUTSIDE THE CONTINENTAL U.S.:
Including Alaska, Hawaii, Foreign U.S. Military Addresses & U.S. Territories (i.e. Puerto Rico)
If you are shipping to an address outside the continental United States, we will contact you with the actual shipping rate, so please disregard the $6.95 domestic flat S/H rate. We will contact you after your order regarding your shipping options. If you require a shipping quote before you order please email us (firstname.lastname@example.org) or call us 949-391-7363 and we will provide you with an international shipping quote.
We ship internationally based on your shipping choice via USPS International 1st Class/Priority, DHL, or FedEx. For price considerations, we allow you to choose the method of shipment. USPS Intl 1st Class is typically the least expensive, but we cannot track the package past the U.S. border, and we are not responsible if it gets lost, stolen, or damaged in transit. DHL and FedEx are generally more expensive, but we can track the package to your door. For additional protection against loss or damage, we recommend you purchase a signature service and/or insurance at the time your order is placed (for an additional fee). Once we inform you of the shipping options, you have 48 hours to reply. If we do not hear from you, we will ship your order by DHL or FedEx and you will be responsible for that shipping charge.
The recipient of the international shipment, is wholly responsible for resolving ALL customs charges and fees. If you refuse to resolve any customs issue that is either out of our control or out of the parcel carriers’ control and results in the package being held at customs, then you forfeit any possible reimbursement of the product cost and/or shipping cost.
30 Day Guarantee – Easy Return
**YOU MUST AUTHORIZE ANY RETURNS WITH US
PRIOR TO RETURNING THE ITEM(S)**
If the items you purchased are ‘unused and unopened’* and you’re not completely satisfied, please call 1-800-533-4372 within 30 days of the shipping date to get an approval authorization. After you receive your authorization, you may return the item to us for a refund of your purchase price less shipping and handling. You are responsible for return postage** and securely packaging and shipping the returned item(s) (we recommend insuring the package, we are not responsible for items lost or damaged during return transit). When we receive your return, you will be refunded by the same method as the purchase was made.
*’Unused and unopened’ means there are no signs of usage, all seals are intact, and all paperwork and packaging is present.
**If you’re returning an item due to an error on our part, we will refund you the purchase price of the returned item(s), the original S/H charge plus the cost of return postage (not to exceed the original shipping cost).
Gently Used/Opened Returns:
If the items you purchased are used and/or opened and you’re not completely satisfied, please call 1-800-533-4372 within 30 days of the shipping date to get an approved authorization. If your product is defective and has a warranty from the manufacturer, please contact them directly. If you require assistance in contacting or dealing with the manufacturer, please let us know and we will be glad to assist you as best we can. Items that are not defective must be authorized for return and are subject to a 15% restocking fee. Items that are damaged, missing or damaged packaging/paperwork or items that show excessive wear, may not be approved for return. After you receive your approved Authorization you may return the item to us for a refund of your purchase price less shipping, handling and the restocking fee (if applicable). You are responsible for return postage and securely packaging and shipping the returned item(s) (we recommend insuring the package as we are not responsible for items damaged during transit). When we receive your return, you will be refunded by the same method as the purchase was made.
Due to our providing same day service on most items we sell, cancellations must be requested the same day the order was placed, before 5:00 pm EST. If you wish to cancel or change your order, you must contact us immediately. If your order has already been shipped, and you still wish to cancel it, we must treat it as a return and you may not be eligible to receive a refund of the S/H and return postage.
We reserve the right to change or alter our policies without prior notice.
You are responsible for reading and understanding our policies in order to use our services.
IF YOU HAVE ANY QUESTIONS REGARDING OUR POLICIES,
PLEASE CONTACT US BY PHONE 949-391-7363 OR EMAIL (email@example.com)